System Support ( Level 5 )
COURSE BACKGROUND
Systems Support Level 5 will provide you with an undergraduate entry into the field of networking/systems support, by earning you credits towards enrolling for a degree in Computer Studies or Computer Science. The course has also been designed to prepare you for initial employment in the computer industry.
The National Certificate: Information Technology: System Support is designed to develop learners with the competencies based on the skills profile for the system support career path. Learners build on foundational technical skills acquired at NQF level 4, via the FETC: IT Technical Support or equivalent.
Is this course for me?
If you intend to pursue a career in Systems Support or Network Support, this course is a good choice for you. It’s also a great fit for you if you want to earn credits towards enrolling for a degree in Information Technology.
What will I learn?
Upon completing this course you will be able to:
- Use a logical methodology to troubleshoot the common types of hardware and software problems is demonstrated by finding a range of problems typically encountered in the day-to-day operations of a department in an organisation, through the appropriate identification/application of different problem solving techniques, knowing when and how to apply these techniques.
- Describe the different computer systems and associated hardware and network configurations
- Describe the staffing and the operations, development and control activities in a modern computing environment
- Demonstrate an understanding of the social and economic implications of the use of computers
- Operate a variety of common end-user applications
- Determine and recommend configuration requirements for common end-user application software installations
- Install and configure a variety of common end-user applications
- Troubleshoot common end-user application software related problems
- Install and commission a multi-user computer operating system
- Troubleshoot networked IT systems
- Maintain a multi-user computer operating system
- Describe fundamental networking concepts
- Use basic administrative tools for at least one network operating system
- Configure at least one network protocol
- Install, configure and administer at least one server operating system
- Implement and administer a departmental local area network infrastructure
- Implement and administer a Directory Service infrastructure
- Maintain of a secure local area network
- Troubleshoot a departmental local area network
- Identify and recommending appropriate IT solutions to business problems
- Write a short analytical report
- Communicate Effectively with customers
- Effectively Assess and respond to customer needs
- Maintain positive customer relations
- Work effectively as a team member within a support environment, taking part in team activities and understanding different roles within different support teams
- Understand the change management process in a support environment
- Describe server functions and hardware components, relating it to desktop computers
- Install and configure server computer hardware components and peripherals
- Troubleshoot server hardware components and peripherals
Course Outline
Module 1: Understanding Role of Technology in Business Context
On completion of this module, you should be able to:-
- Explain the principles of business and the role of information technology
- Demonstrate an understanding of the concepts of Multi-User computer Operating systems
- Describe enterprise systems management and its role in IT systems support
Module 2: Advanced Computer Technology
On completion of this module, you should be able to:-
- Apply the principles of resolving problems for single-user and multi-user computer operating systems
- Use computer technology to research a computer topic
- Work as a project team member
- Demonstrate an awareness of ethics and professionalism for the computer industry in South Africa
Module 3: Advanced Computer Networking I
On completion of this module, you should be able to:-
- Demonstrate an understanding of computer network communication
- Demonstrate an understanding of different computer network architectures and standards
- Demonstrate an understanding of issues affecting the management of a local area computer network (LAN)
- Demonstrate an understanding of local area computer networks, by installing a networked workstation
- Demonstrate an understanding of Wide Area Computer Networks (WAN`s), comparing them with Local Area Networks (LAN`s)
Module 4: Advanced Computer Networking II
On completion of this module, you should be able to:-
- Design a local area computer network for a departmental office environment
- Install and commission a local area computer network
- Install and configure a multi-user networked operating system
- Monitor and maintain a multi-user networked operating system
- Test Networked IT systems against given specifications
Module 5: Advanced PC Engineering
On completion of this module, you should be able to:-
- Assemble a server computer and peripherals from modules
- Install a server computer and peripherals
- Install and commission multi-user application software for a server computer
- Install and commission multi-user system software on a server computer
- Maintain and repair server computer peripherals to module level
Module 6: Customer Support
On completion of this module, you should be able to:-
- Demonstrate appropriate customer care in the context of IT support, according to a Service Level Agreement
- Demonstrate an understanding of estimating a unit of work and the implications of late delivery
Module 7: Advanced Communication Skills
On completion of this module, you should be able to:-
- Conduct a technical practitioners meeting
- Writing business reports in Retail
Road Engineer, Site Agent, Drainage Inspector, Health & Safety Officer, Road Inspector, Structural Technician, Clerk of Works, Civil Engineering Consultant.
- A grade 12 certificate.
- An equivalent NQF Level 4 IT Technical Support qualification.
Upon completion of every level, a certificate will be issued from the Department of Education. A Diploma will be issued by the Department of Education on completion of N6 as well as two (2) years on the job training/attachment in the relevant industry
The qualification is made up of the following modules which are done over a period of 12 months.
Semester 01: Server Enterprise, Server Administration, Configuration of Windows Server, Computer Architecture, Network Configuration.
Semester 02: Windows Server Enterprise Administration A & B, Network Infrastructure, Application Infrastructure, PC Architecture (Practical), Server Network Operating System.
| DURATION | 12 MONTHS |
| REGISTRATION FEE | R350 |
| DEPOSIT FEE | R2000 |
| MONTHLY FEE | R1400.00(11 MONTHS) |
| COURSE FEE | R19150.00 |
